Contact Point and Stakeholder Management

The Smart City Agency as the first point of contact for questions and queries on Smart City Wien.

The Smart City Agency is an established hub for all questions relevant to the city in conjunction with the Smart City theme and urban infrastructure. This hub function guarantees a “one-stop shop” for all relevant target groups and ensures that the subject is dealt with correctly by the right technical authority.


As a contact point for questions and concerns concerning Smart City Wien, Urban Innovation Vienna acts as a first port of call, universally manages Viennese queries (internal municipal authorities, City of Vienna, national level), which are drawn together in the Smart City Agency and dealt with centrally.


Within the agency, all questions in correlation with Smart City Wien from municipal departments and interested citizens are evaluated and coordinated with Viennese companies and connected offices. In addition, a high-quality assessment is being established, which summarises the most important facts and recommends suggestion for further course of action.


Furthermore, the agency plays an important active role in networking city players and offers decision makers a platform to develop Smart City Wien further. Their portfolio of activities guarantees both a content-based and operational carrying out of structures. The Smart City Agency supports businesses in implementing projects and successfully works on reinforcing and driving forward Vienna as an economic and IT location.