As early as the adoption of the framework strategy, agreements were made to assess how far the self-defined objectives had been achieved at regular intervals. The monitoring process for this is as diverse as the strategy itself – more than 120 people from over 50 city agencies and businesses were involved in the first cycle in 2017.
What makes a city a Smart City? The Viennese answer to this question is substantially different from any other city’s and recently earned Vienna first place in the “Smart City Index” of the renowned international consulting company Roland Berger. The reason: The Smart City Wien framework strategy does not exclusively tie it to the use of modern technologies in climate protection, but rather, it opts for a more holistic approach: Consequently, Smart describes the securing of quality of life for all inhabitants simultaneously with the highest possible resource conservation and using wide-ranging innovations. In accordance with this, the framework strategy comprises goals in terms of energy consumption, transport, or building technology, as well as with regard to a targeted educational and innovation policy.
The process is as large-scale as the strategy itself and is now being examined on how far it has achieved the self-defined objectives. Figures have been determined for each of the different policy and action areas which now enable a precise statement on how close Vienna is to achieving its aspired goals. The results of this monitoring are therefore a crucial tool for critically checking objective achievement and if possible, readjusting it, steering it in the opposite direction, or supporting positive trends further.
And there is yet another significant effect: Numerous institutions of Vienna City Administration and municipal companies were incorporated in the monitoring process right from the beginning to determine indicators for compiling data and evaluating goal achievement. The process, which is coordinated by the Smart City project office in MA 18 together with Urban Innovation Vienna, thus serves as a platform for improving both the synchronisation of the city’s different activities and the cooperation between individual players – a key prerequisite for successfully implementing a comprehensive strategy of this kind.
The project is co-financed by the European Regional Development Fund.